Updates - COVID-19

Corona virus vial with pipette in laboratoryUPDATE: A message from the President/CEO of APCU

At APCU, our mission is to serve the financial needs of our members, no matter the circumstances. I’m writing to assure you that the funds you have entrusted to APCU are safe and sound during this time of uncertainty, as always. Decades of responsible stewardship ensure that APCU can weather any financial crisis.

In the highly unlikely event that it’s needed, all deposits are insured by the National Credit Union Administration – an agency of the Federal government – for up to $250,000.

Furthermore, APCU offers an additional $250,000 in insurance for IRA deposits, free of charge. It’s just one way we let members know how much their support is valued.

In order to continue to serve you as conveniently and safely as possible, APCU has extended availability of our drive-thru facilities, and we are able to provide direct member service in many branch lobbies by appointment. Please click here to see our complete list of branch availability and contact information.

We have also extended our call center hours to 7 p.m. EST, Monday-Friday, which will complement our 24-7 online and mobile branches. We will continue to be diligent in serving you, and in keeping you and our employees safe during this time.

Finally, I am especially pleased to report that APCU has put in place special assistance programs that allow members to apply to skip loan payments for two consecutive months, with no fees, and to apply for a short-term, low-interest loan to help during this crisis. Even some of our existing programs such as refinancing your vehicle to a lower rate can potentially delay your first payment for 60 days. We look forward to helping you in any way we can.

Please don’t hesitate to reach out to me personally at any time with your questions, concerns or just to say hello. I am here for you.

Sincere regards,

Chuck Head

APCU Is Here to Help You

COVID-19 has created uncertainty in almost every aspect of daily life. One thing you can count on is the safety and soundness of your credit union. APCU is in outstanding financial condition, able to weather difficult financial environments as a result of decades of responsible fiscal stewardship.

The funds you keep with us are protected by the full faith and credit of the United States government (through up to $250,000 in insurance from the National Credit Union Administration), as well as industry-leading physical and technological security methods.

Extensive business continuity planning and technology investment ensures we can continue to offer you a safe harbor for your funds, financial support when you need it, and easy access to your accounts. We understand that the Coronavirus (COVID-19) pandemic is both a major health and economic concern.

We want to assure you, our valued member, that we are closely monitoring the ever-changing circumstances related to COVID-19. We are committed to providing exceptional service to our members during this time of heightened community health awareness.

How we’re responding to COVID-19

APCU has business continuity plans in place that enable us to provide the service and support you have come to depend on from your financial partner. Our Crisis Leadership team is actively monitoring the most current information pertinent to the health and well-being of our members and staff.

  • Branches have been provided with hand sanitizer and high traffic areas in the branches will be routinely wiped down throughout the day.
  • In the event an employee presents with symptoms, or has been exposed, they will be sent home and monitored.
  • Many of our back-office employees are now working from their homes.
  • Staff who are continuing to work from APCU offices are practicing social distancing by maintaining a 6’-8’ distance between their work and meeting areas.

cdc facts about covid 19 coronavirus
Source: https://www.cdc.gov/coronavirus/2019-ncov/index.html

STATUS of Branch Locations

In order to provide services to our members while taking maximum precautions, we are making some accessibility changes to our branch locations until further notice.


Lobby services are available by appointment only at these locations:

  • Asheville (M, W, F — 8:30 a.m. – 12:30 p.m. and  T, TH — 12:00 p.m. – 4:00 p.m.) 
  • Bibb County (M – F — 9 a.m. – 4:30 p.m.) 
  • Decatur (M – F — 9 a.m. – 4:30 p.m.) 
  • Downtown Atlanta (M – F — 9 a.m. – 4:30 p.m.)  
  • Floyd County (M – F — 9 a.m. – 4:30 p.m.) 
  • Main Office (M – F — 9 a.m. – 4:30 p.m.) 
  • Muscogee County (M – F — 9 a.m. – 4:30 p.m.)  
  • NDC (M – F — 9 a.m. – 4:30 p.m.) 
  • North Metro (M – F 8:30 a.m. – 7 p.m.) 
  • South Dekalb (M – F 11 a.m. – 7 p.m.) 

Please call (800) 849-8431 to schedule an appointment.


Locations with drive-thru access for APCU & Shared Branch Members:

  • Bibb County (M – F 8:30 a.m. - 7 p.m.) 
  • Floyd County (M – F 8:30 a.m. - 7 p.m.) 
  • Muscogee County (M – F 8:30 a.m. - 7 p.m.) 

Locations that are fully closed:

IBEW – The nearest APCU location is Downtown Atlanta or Main Office

SPECIAL assistance offers

We recognize that unforeseen circumstances may require some members to miss work, whether to care for themselves or their children, as school and business closures continue to be announced.

Rest assured that APCU is prepared to help ease your financial concerns with special assistance offers.

  • Loan payment extension requests
  • Low-rate special assistance personal loans
  • VISA Credit Card payment assistance

Click here to learn more. Let us help you ease the financial stress you may be experiencing.

Learn How to Spot Scammers

Unfortunately, scammers thrive in times of uncertainty. People may try to take advantage of your fears of COVID-19 by offering fake products, creating fake charities or coaxing you to click fraudulent links and gaining access to your personal information.

Help protect yourself by remaining aware and following these tips:

  • Be cautious of anyone attempting to prey on your emotions by using threatening messages
  • Take special note of emails containing links and never provide confidential information unless you initiated the conversation
  • Be mindful of attempts to impersonate your employer
  • Watch for bad grammar and misspellings in unsolicited emails and text messages
  • When in doubt, call back: If someone calls you claiming to be from APCU or any person requesting your personal information, hang up and call the correct number for the institution to verify legitimacy

If you think you may have fallen victim to one of these scams, be sure to call APCU as soon as possible at (800) 849-8431.

Stay Alert: Coronavirus Stimulus Scams

Fraudsters haven’t wasted any time with scams related to the Coronavirus. In response to the federal stimulus package, the Better Business Bureau (BBB) reported that fraudsters have deployed a variety of scams involving Coronavirus stimulus checks.

There are various Coronavirus scams being attempted through text alerts, phone calls, email, and newsletters. Fraudsters may attempt to scam you into providing your account number under the pretense of direct depositing the stimulus payment to your account.

Scammers thrive in times of uncertainty, so let’s do our part to protect ourselves and our personal information.

  • It’s important to know that Government agencies do not communicate through social media outlets, such as Facebook
  • You should never pay a fee for a government grant. A government agency will never request an advanced processing fee to receive the grant
  • Coronavirus direct payments will likely be in the form of direct deposits or through U.S. Treasury checks
  • Beware of fake government agencies promoted by fraudsters. The only official list of all U.S. federal grant-making agencies can be found at www.grants.gov

Should you find yourself questioning any correspondence from someone claiming to be from the government or APCU, don’t hesitate to give us a call at (800) 849-8431. We’re ready to help you keep your accounts secure.

Your money is safe

APCU values the trust that you place in us. Your money is secure and insured by the NCUA up to $250,000 per share account.


Where do I go for my banking needs?

What Do I Need:

Where Do I Go:

Cash Withdrawal



Shared Branch ATM

Check Deposit

Mobile Branch


Deposit-Taking ATM

Apply for a Loan


Call (800) 849-8431

Special Assistance Loans

Loan Payment


Mobile Branch

Internet Branch

Call (800) 849-8431

Card Services

Mobile Branch

Internet Branch

Call (800) 849-8431


Call (800) 849-8431

Apply for Membership


Call (800) 849-8431

Transaction Review, Transfer Funds, Order Checks

Mobile Branch

Internet Branch

Call (800) 849-8431

General Questions

Call (404) 768-4126 or (800) 849-8431

Email [email protected]

Stay Informed

APCU is here to support our members and community. If you have been impacted by COVID-19 and have questions about your accounts, please contact us at (404) 768-4126 or [email protected].

With new COVID-19 developments happening every day, we continue to monitor the situation and adjust our plans to ensure the health and safety of our valued members, our employees and our community.

Find the latest updates here: Click Here.

APCU is here for you, and together we can work to contain the spread of the virus and take care of our communities.


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