Equifax Cyber Security Incident

Equifax, one of the nation's three main credit reporting agencies, has announced a "cyber security incident" that could potentially impact roughly 143 million U.S. consumers. Equifax's investigation into the incident found that the unauthorized access to personal files occurred from mid-May through July 2017. According to Equifax, information that may have been exposed in the breach includes consumers' names, social security numbers, birth dates, addresses and some driver's license numbers.

In addition, hackers were able to access credit card numbers belonging to more than 200,000 U.S. consumers, along with "certain dispute documents" that contain personal identifying information for another 182,000 consumers.

What action should members take to protect themselves for the Equifax incident?

Equifax has set up a specific website,, to help consumers find out if their information has been exposed. The Equifax is also sending notices in the mail to consumers whose credit card numbers and/or dispute documents were exposed.

In addition to the website, Equifax is offering consumers the option to sign up for credit file monitoring and identity theft protection which includes:

  • Three-bureau credit monitoring of Equifax, Experian and TransUnion credit reports;
  • Copies of Equifax credit reports;
  • The ability to lock and unlock Equifax credit reports;
  • Identity theft insurance;
  • Internet scanning for Social Security numbers.

The offer is completely free to U.S. consumers for one year.

The dedicated Equifax website provides more information on ways consumers can protect their personal information and includes access to a dedicated call center that is open seven days a week from 7:00 a.m. to 1:00 a.m. ET. The number is 866-447-7559.

APCU is sincerely dedicated to protecting our members from intrusions of this kind. If we receive information about this breach that directly affects our members, we will be in contact with you.

Should you have questions, please do not hesitate to call our Member Service Department during regular business hours at (404) 768-4126 or

Toll-free at (800) 849-8431.

APCU takes the protection of your accounts and personal information very seriously. We take measures to protect your information, and we think it's important for you to have access to information about how to protect yourself, too.

Here are a few things you can do to keep your computer and your identity safe:

  • Delete all spam (unsolicited bulk e-mail messages) without opening them. Responding to spam only confirms your e-mail address to the spammer.
  • Retype any web address instead of clicking on it from within the body of an e-mail.
  • Never give out your e-mail address or other sensitive or personal information to unknown websites. If you don't know the reputation of a website, don't assume you can trust it. Be wary of providing any information that can be used by others for fraudulent purposes.
  • Don't open attachments from strangers. If you do not know the sender, or are not expecting the attachment, delete it.
  • Don't open attachments with odd filename extensions. Most computer files use filename extensions such as “.doc” for documents or “.jpg” for images. If a file has a double extension, like “heythere.doc.pif”, it is highly likely that this is a dangerous file and should never be opened. Other dangerous attachments have file endings like “.exe”, “.pif”, or “.vbs”.

You can also get more information about Internet security at these sites:

Security Tips for Fraud Prevention

Fraud is a big problem, but you can protect yourself and your family by learning about how to prevent fraud and how to report fraud if it happens.

Identity Theft Solutions

The BALANCE Financial Fitness Program has a special section on identity theft common practices, steps you can take to prevent identity theft, and how to recover from identity theft if it happens.

NOTE: When you click on any of the listed links, you are leaving APCU's website and you are linking to an alternate website not operated by the Credit Union. APCU is not responsible for the availability or content of any alternate website. APCU does not represent either the third party or you if you enter into a transaction. Privacy and security policies may differ from those practiced by the Credit Union.